Exchange support
Start with Check Exchange Status on the home page. It shows the current state of an exchange using the full MatrixSwaps exchange ID.
NEED HELP WITH AN EXCHANGE?
Have this ready
Keep the MatrixSwaps exchange ID, the sending asset and amount, destination network, and the relevant public transaction hash if one is available.
Never share secrets
Support will never need your wallet seed phrase, private key, password, or recovery code.
Before requesting help
Confirm that the receiving wallet and network support the destination asset. If an exchange is completed, check your wallet and blockchain explorer before reporting a missing payout.
CONTACT SUPPORT ON TELEGRAM
For help with a MatrixSwaps exchange, contact support on Telegram.
[ CONTACT SUPPORT ON TELEGRAM ]
@matrixaswaps
- MatrixSwaps support will never ask for your wallet seed phrase or private key.
- Do not post receipt keys or sensitive wallet information in public groups.
- Verify that you are contacting exactly @matrixaswaps.